Refund policy

Effective Date: May, 2026

Thank you for shopping with ALTAIR METAL. Please read this policy carefully before placing an order.

By purchasing from ALTAIR METAL, you acknowledge and agree to the terms below.

All Sales Are Final

All sales are final.

We do not accept returns, refunds, cancellations, or exchanges once an order has been placed, except where required by applicable law or in the limited cases described below.

This includes, but is not limited to:

  • Change of mind
  • Ordering the wrong size, length, style, or finish
  • Buyer’s remorse
  • Delayed shipping or carrier delays
  • Sale items
  • Promotional items
  • Limited release items
  • Pre-order items
  • Custom or made-to-order pieces
  • Gift cards
  • Items damaged after delivery due to wear, misuse, improper storage, water exposure, chemical exposure, or failure to follow care instructions

Please review all product descriptions, sizing, materials, photos, and order details carefully before completing your purchase.

Jewelry and Hygiene

For hygiene and safety reasons, jewelry cannot be returned or exchanged once purchased. This applies especially to earrings, body jewelry, and any item that comes into direct contact with the skin.

Defective, Damaged, or Incorrect Items

We will review issues involving defective, damaged, or incorrect items on a case-by-case basis.

If you receive an item that is defective, damaged upon arrival, or incorrect, you must contact us within 48 hours of delivery through the Contact Us link in the website footer.

Your message must include:

  • Your order number
  • A clear description of the issue
  • Clear photos or videos of the item
  • Photos of the packaging, if the package arrived damaged
  • Any other information we reasonably request to review the claim

Claims submitted after this window may be denied.

If your claim is approved, ALTAIR METAL may, at our sole discretion and where permitted by law, offer one of the following remedies:

  • Replacement of the same item, subject to availability
  • Repair, where possible
  • Store credit
  • Refund to the original payment method, only where required or approved by us

Submitting a claim does not guarantee approval.

What Does Not Qualify as a Defect

The following are not considered defects:

  • Natural variation in metal tone, stone color, plating, texture, or finish
  • Slight differences between product photos and the item received due to lighting, screen settings, or handmade/production variation
  • Normal wear and tear
  • Tarnishing or fading caused by wear, water, sweat, perfume, lotions, chemicals, cleaning products, or improper storage
  • Damage caused by bending, pulling, dropping, scratching, or improper handling
  • Allergic reactions or skin sensitivity
  • Incorrect sizing selected by the customer
  • Minor measurement differences stated or reasonably expected in product descriptions

Order Cancellations

Once an order is placed, it cannot be cancelled or modified.

We begin processing orders as soon as they are received. This means we cannot guarantee changes to shipping addresses, product selections, sizes, discount codes, or order details after checkout.

ALTAIR METAL reserves the right to cancel any order at our discretion, including but not limited to suspected fraud, inventory errors, pricing errors, payment issues, or misuse of promotional codes. If we cancel your order, we will issue a refund for the cancelled item or order.

Return Shipping

If we approve a return for a defective, damaged, or incorrect item, we will provide return instructions.

Do not send items back without written approval from ALTAIR METAL. Unauthorized returns will not be accepted, processed, or refunded.

Customers are responsible for following all return instructions. Items must be returned in the condition received, with original packaging, unless otherwise instructed by us.

Final Decision

ALTAIR METAL reserves the right to refuse any refund, return, repair, replacement, or store credit request that does not meet this policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

EU Right of Withdrawal (European Union Customers)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, subject to applicable exceptions under EU law.

Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the shipping carrier, receive the goods.

How to Exercise Your Right

To exercise your right of withdrawal, you must notify ALTAIR METAL of your decision to withdraw before the 14-day withdrawal period expires by making a clear statement that you wish to withdraw from your purchase.

You may submit your request by:

If you checked out using a phone number only and did not provide an email address, you may also use the return link provided in your SMS order confirmation.

We will acknowledge your withdrawal request without undue delay.

Returning the Goods

After notifying us of your withdrawal, you must send the goods back within 14 days.

You are responsible for the direct cost of returning the goods unless ALTAIR METAL has expressly agreed otherwise.

Returned goods should be securely packaged and sent using the return instructions provided after your withdrawal request is submitted.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Refunds

If you validly exercise your right of withdrawal, we will refund payments received from you for the returned goods, including the cost of our least expensive standard delivery option offered for your order.

If you selected a more expensive delivery method, such as expedited or express shipping, any additional shipping cost above our standard delivery option will not be refunded.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

We will withhold reimbursement until we have received the returned goods.

Exceptions

The right of withdrawal does not apply where an exception under applicable EU law applies, including, where relevant, goods made to your specifications or clearly personalized goods and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy limits any mandatory consumer rights available to you under applicable European Union or national consumer protection law.

Contact

Questions about this policy can be submitted through the Contact Us link in the website footer.