Terms of service
Effective Date: May, 2026
This website is operated by ALTAIR METAL. Throughout the site, the terms “we,” “us,” and “our” refer to ALTAIR METAL.
By accessing our website, browsing our store, purchasing from us, or using any part of our services, you agree to be bound by these Terms of Service, including all policies referenced on our website.
Please read these Terms carefully. If you do not agree to these Terms, you may not access the website or purchase from ALTAIR METAL.
1. Online Store Terms
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have permission from a parent or guardian to use this site.
You may not use our products, website, or services for any illegal, unauthorized, harmful, or abusive purpose.
You may not attempt to interfere with the operation, security, functionality, or integrity of the website.
A violation of these Terms may result in termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time, to the fullest extent permitted by law.
We may limit, cancel, or refuse orders at our discretion, including orders that appear to be fraudulent, unauthorized, abusive, placed by resellers, or otherwise in violation of these Terms.
You agree not to copy, reproduce, duplicate, sell, resell, exploit, scrape, or misuse any part of the website, service, content, product, branding, imagery, or design without our express written permission.
3. Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate, complete, and current. However, we do not guarantee that all product descriptions, images, pricing, availability, measurements, materials, shipping timelines, or other content will be error-free.
Information on this site is provided for general informational purposes and may be changed at any time without notice.
You agree that it is your responsibility to review all product details and policies before placing an order.
4. Product Descriptions and Images
We make every effort to display our products as accurately as possible.
However, we cannot guarantee that your device’s display will accurately represent product colors, finishes, textures, or details.
Jewelry may show slight variations in tone, finish, size, shape, stone color, plating, or texture. These variations do not necessarily constitute defects.
Product photos, styling images, and campaign imagery may include props or additional items that are not included unless specifically stated in the product description.
5. Prices and Availability
Prices are subject to change without notice.
We reserve the right to modify or discontinue products at any time without notice.
We do not guarantee that any product will remain available, restock, or be offered at the same price in the future.
We reserve the right to correct pricing errors, product errors, promotional errors, or availability errors at any time, including after an order has been placed. If an order is affected by such an error, we may cancel the order and issue a refund.
6. Promotions and Discount Codes
Promotions, sales, discount codes, and special offers are subject to change, cancellation, or expiration at any time.
Discount codes cannot be applied retroactively to previous orders.
Only one discount code may be used per order unless otherwise stated.
Promotions may exclude certain items, collections, launches, pre-orders, gift cards, or limited releases.
We reserve the right to disable, cancel, or refuse promotional codes at our discretion.
7. Orders and Payment
By placing an order, you agree to provide current, complete, and accurate billing, shipping, contact, and payment information.
You authorize us and our payment processors to charge your selected payment method for your order total, including applicable taxes, shipping fees, and other charges.
We are not responsible for delays or failed delivery caused by inaccurate or incomplete customer information.
An order confirmation does not guarantee acceptance of your order. We reserve the right to accept, refuse, limit, or cancel any order at our discretion.
8. Final Sale Policy
All purchases are subject to our Refund Policy.
Unless otherwise required by law or approved by ALTAIR METAL in writing, all sales are final.
We do not offer returns, refunds, cancellations, or exchanges for change of mind, incorrect size selection, buyer’s remorse, delayed delivery, or customer ordering mistakes.
9. Shipping
All orders are subject to our Shipping Policy.
Shipping timelines are estimates only and are not guaranteed.
ALTAIR METAL is not responsible for carrier delays, customs delays, lost packages, stolen packages, incorrect addresses, failed delivery attempts, or packages marked as delivered by the carrier.
Risk of loss may pass to the customer once the order is transferred to the shipping carrier, except where prohibited by applicable law.
10. Jewelry Care and Use
Jewelry should be handled with care.
Exposure to water, sweat, perfume, lotions, chemicals, cleaning products, excessive force, impact, or improper storage may affect the appearance, finish, plating, or lifespan of the item.
ALTAIR METAL is not responsible for damage caused by normal wear and tear, improper use, improper storage, accidents, modifications, or failure to follow care instructions.
Customers with metal sensitivities, allergies, or skin conditions are responsible for reviewing product materials before purchase.
11. Intellectual Property
All content on this website, including but not limited to brand names, logos, product names, product designs, images, photography, graphics, text, layouts, copy, videos, and other materials, is owned by or licensed to ALTAIR METAL.
You may not copy, reproduce, modify, distribute, publish, display, sell, or exploit any content from this site without our express written permission.
Unauthorized use of our intellectual property may result in legal action.
12. User Submissions and Feedback
If you submit reviews, photos, comments, feedback, ideas, suggestions, or other materials to us, you grant ALTAIR METAL the right to use, reproduce, edit, publish, display, distribute, and share those submissions for marketing, promotional, operational, or business purposes, unless prohibited by law.
You agree that your submissions will not violate the rights of any third party, contain unlawful or harmful material, or misrepresent your identity.
We may remove or edit user content at our discretion.
13. Third-Party Links and Tools
Our website may contain links to third-party websites, tools, apps, payment processors, shipping providers, or services that we do not own or control.
We are not responsible for third-party websites, policies, content, products, services, errors, delays, or practices.
Your use of third-party tools or links is at your own risk.
14. Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
By using our website, you consent to the collection and use of information as described in that policy.
15. Prohibited Uses
You may not use the website or its content:
- For unlawful purposes
- To violate any law or regulation
- To infringe our intellectual property or the rights of others
- To harass, abuse, defame, threaten, or discriminate
- To submit false, misleading, or fraudulent information
- To upload viruses, malware, or harmful code
- To scrape, crawl, spam, phish, or collect information
- To interfere with website security or functionality
- To place fraudulent, abusive, or unauthorized orders
- To resell products without written authorization
We reserve the right to terminate access to our website or services for violating these Terms.
16. Disclaimer of Warranties
To the fullest extent permitted by law, our website, services, and products are provided on an “as is” and “as available” basis.
We do not guarantee that the website will be uninterrupted, secure, error-free, or always available.
We do not guarantee that products will meet every expectation, preference, or intended use.
Nothing in these Terms excludes warranties, guarantees, or rights that cannot be excluded under applicable law.
17. Limitation of Liability
To the fullest extent permitted by law, ALTAIR METAL and its owners, employees, contractors, suppliers, partners, service providers, and affiliates will not be liable for any indirect, incidental, punitive, special, consequential, or similar damages arising from your use of the website, purchase of products, shipping delays, product use, or inability to use our services.
Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by law.
18. Indemnification
You agree to indemnify and hold harmless ALTAIR METAL and its owners, employees, contractors, suppliers, partners, service providers, and affiliates from any claim, demand, loss, liability, damage, or expense, including reasonable legal fees, arising from your breach of these Terms, misuse of the website, violation of law, or violation of the rights of a third party.
19. Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law or severed from these Terms.
The remaining provisions will remain valid and enforceable.
20. Termination
These Terms remain effective unless terminated by either you or us.
You may stop using our website at any time.
We may terminate or restrict your access to the website or services at any time if we believe you have violated these Terms or engaged in conduct that may harm ALTAIR METAL, our customers, or our business.
21. Entire Agreement
These Terms, along with our Refund Policy, Shipping Policy, Privacy Policy, and any other policies posted on our website, constitute the entire agreement between you and ALTAIR METAL regarding your use of the website and purchase of products.
22. Governing Law
These Terms and any separate agreements between you and ALTAIR METAL shall be governed by the laws of [Province/State/Country], without regard to conflict of law principles.
23. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website.
It is your responsibility to review these Terms periodically.
Your continued use of the website after changes are posted constitutes acceptance of those changes.
24. Contact
Questions about these Terms can be submitted through the Contact Us link in the website footer.