Shipping policy

Effective Date: May, 2026

This Shipping Policy applies to all orders placed through https://altairmetal.myshopify.com.

By placing an order with ALTAIR METAL, you agree to the terms below.

Order Processing

Orders are processed within 5 to 7 business days, excluding weekends, holidays, product launches, and high-volume periods.

Processing time refers to the time needed to prepare, pack, and hand your order to the shipping carrier. It does not include transit time.

During collection drops, restocks, promotions, holidays, or periods of high demand, processing may take longer.

Pre-Orders and Made-to-Order Items

If an item is marked as a pre-order, made-to-order, or limited production item, the estimated shipping window will be stated on the product page.

Pre-order and made-to-order timelines are estimates only and may change due to production delays, supplier delays, quality control issues, customs delays, or other circumstances outside our control.

By purchasing a pre-order or made-to-order item, you agree to the stated estimated timeline and understand that delays do not qualify the order for cancellation or refund unless required by law.

Shipping Rates

Shipping rates are calculated at checkout based on your location, shipping method, and order details.

Shipping fees are non-refundable, unless otherwise required by law or expressly approved by ALTAIR METAL.

Delivery Times

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

ALTAIR METAL is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather
  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Mail forwarding issues
  • Import inspections
  • Holidays
  • Labor disruptions
  • Events outside our reasonable control

Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier.

Tracking

If tracking is available, you will receive tracking information once your order ships.

It is the customer’s responsibility to monitor tracking updates and arrange pickup or redelivery if required by the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

ALTAIR METAL is not responsible for orders shipped to incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, failed delivery, refusal, or non-pickup, we may offer to reship the order at the customer’s expense.

Original shipping fees are non-refundable.

If reshipment is not possible or not requested, we may, at our discretion, issue store credit for the item value only, excluding shipping fees and any costs incurred.

Lost, Stolen, or Delivered Packages

ALTAIR METAL is not responsible for packages marked as delivered by the shipping carrier.

If tracking shows that your package was delivered but you did not receive it, you must contact the carrier directly to file a claim.

We recommend checking with household members, neighbors, building management, mailrooms, front desks, parcel lockers, and local post offices before contacting us.

ALTAIR METAL is not responsible for stolen packages, misplaced packages, or packages delivered to the address provided at checkout.

Damaged Packages

If your package arrives visibly damaged, please photograph the package before opening it.

If the item inside is damaged, contact us within 48 hours of delivery through the Contact Us link in the website footer with:

  • Your order number
  • Photos of the damaged packaging
  • Photos or videos of the damaged item
  • A description of the issue

We will review the claim and determine the appropriate next step.

International Shipping

International customers are responsible for all customs duties, taxes, import fees, brokerage fees, VAT, and any other charges imposed by their country.

These fees are not included in the product price or shipping cost unless explicitly stated at checkout.

ALTAIR METAL is not responsible for customs delays, rejected packages, unpaid duties, or import restrictions.

If an international package is refused, abandoned, or returned due to unpaid customs fees or failure to comply with import requirements, shipping fees and any related costs will not be refunded.

Shipping Restrictions

We reserve the right to limit or refuse shipping to certain locations at our discretion.

If we are unable to ship to your address after an order is placed, we will contact you and may cancel and refund the affected order.

Contact

Questions about this policy can be submitted through the Contact Us link in the website footer.